University: Umeå Institute of Design. Project: Designing services for Neurological rehabilitation.
A service that starts from the moment you get your diagnosis
CoCharge is a people centered service platform that extends the rehabilitation experience from the moment you get your diagnosis. It does so by mixing digital and analog products and services that follows you throughout your process of rehabilitation.
When you receive your diagnosis, you receive a welcome kit that includes basic information about your condition, stories from other people in the same situation and a login that directs you to setup a profile on a small secure digital platform. This part is optional but provides greater possibilities of interacting with other people, reading the absolute latest news on your condition and, finding and sharing activities in your area. By taking part in this service, together with the system, you build your own platform to stand on even when you are not at rehab, you are in charge. An example of this is that it is possible to ask your insurance company if they want to connect to your channel. This way you can collect all you need in one channel. This came from the insight that many people in these situations can deal with up to 20 different actors to cover their needs. Organizing this flow can mean the difference of coping or not. You initiate a contact and decide when they disconnect, once again, you are in charge.
The CoCharge brand was developed through careful planning. When we defined our brand, we took inspiration from the values set in the workshops together with staff and guests earlier in the process. Togetherness, to share experiences and bring closer the people you care about. Playfulness, through humor and fun we motivate you and make the experience less of a hassle. Integrity, we respect you for who you are, and we offer the tools so you are in control of your self-development. The project where done in collaboration with Sharon Williams and Linus Persson. For more details check out the full report.